Intuitive Peptides

REFUND AND RETURNS POLICY

Effective Date: July 01, 2026; Last Updated: August 19, 2026

This Refund and Returns Policy applies to orders placed through the website operated by Intuitive Peptides, LLC, or by any other qualified means through Intuitive Peptides, LLC, as determined by Intuitive Peptides, LLC ("Intuitive Peptides™," "we," "us," or "our"). This policy is incorporated into our Terms of Service and should be read together with our Shipping Policy.

1. ALL SALES FINAL; LIMITED EXCEPTIONS

Unless otherwise stated in writing at the time of purchase, all sales are final. We generally do not accept returns, exchanges, or cancellations after an order has been processed or shipped.

This policy helps us preserve product integrity, quality-control standards, inventory accuracy, and order traceability. However, the limited exceptions in this policy apply, and nothing in this policy limits rights that cannot lawfully be waived under applicable law.

We will review eligible concerns involving:

  • Missing items;
  • Incorrect items;
  • Products that arrive defective or damaged due to our error;
  • Orders that cannot be fulfilled or shipped as required by applicable law; and
  • Other circumstances in which a refund, replacement, credit, or other remedy is required by applicable law.

2. MISSING, INCORRECT, OR DEFECTIVE ITEMS

If your order arrives missing an item, contains an incorrect item, or includes a defective item, contact us within three (3) business days after delivery.

Please email admin@intuitivepeptides.com or call (949) 771-2041.

Include:

  • Your name and order number;
  • A description of the issue;
  • Photographs of the affected item, packaging, shipping label, and any visible damage, where applicable; and
  • Any other information reasonably needed to investigate the request.

After we review and verify the issue, we may provide an appropriate remedy, such as a replacement, refund, store credit, or other resolution, consistent with applicable law. We may require return of an item, photographs, or other reasonable documentation before issuing a remedy.

This section applies to fulfillment errors or product-condition issues for which we are responsible. It does not automatically apply to a shipment delay, package theft, loss, or carrier-related damage, which is addressed below.

3. LOST, STOLEN, DAMAGED, OR DELIVERY-ISSUE SHIPMENTS

If you believe a package was lost, stolen, damaged during transit, delivered to the wrong location, returned to us because a signature could not be obtained, or marked delivered but not received, contact us within three (3) business days at admin@intuitivepeptides.com or (949) 771-2041 during business hours ( M-F 9 am-5 pm PST ).

Please include your order number, delivery address, a description of the issue, and any relevant photos or carrier information. We may ask you to cooperate with a carrier investigation or provide information reasonably needed to evaluate the claim.

If optional shipping protection was selected at checkout, the claim may also be governed by the shipping-protection provider's terms and claims process.

Any replacement, refund, store credit, or other resolution will be evaluated based on the circumstances, available evidence, carrier information, any applicable shipping-protection coverage, our Shipping Policy, and applicable law. Nothing in this policy limits rights that cannot lawfully be waived.

4. ORDER CANCELLATIONS AND CHANGES

You may request cancellation by contacting us immediately at admin@intuitivepeptides.com or (949) 771-2041.

We cannot guarantee that a cancellation, modification, exchange, item swap, address correction, or other change can be completed after an order has been submitted. Once an order has been processed, prepared for shipment, or shipped, it may no longer be canceled or changed.

If we cannot fulfill or ship your order within the time stated at checkout, or within the period required by applicable law when no shipment time is stated, we will provide notice and, where required, offer you the choice to consent to a delay or cancel for a prompt refund of the unshipped merchandise.

5. REFUND METHOD AND TIMING

Approved refunds will be issued to the original payment method unless otherwise required by law or agreed by you and Intuitive Peptides™.

After approval, we generally initiate refunds within seven (7) business days. Your financial institution or payment provider may require additional time for the refund to appear on your statement.

Original shipping charges, expedited-delivery charges, and other non-product charges are generally non-refundable, except where:

  • We sent an incorrect or defective item;
  • We cannot fulfill or ship the applicable order and a refund is required;
  • Applicable law requires a refund; or
  • We otherwise agree in writing.

6. NON-RETURNABLE ITEMS

Unless otherwise required by law or approved by us in writing, we do not accept returns or exchanges for:

  • Products that have been opened, used, altered, damaged, or improperly stored after delivery;
  • Products returned without prior authorization, where authorization is required;
  • Products that cannot be resold because of safety, hygiene, quality-control, or product-integrity concerns;
  • Products marked "final sale," "non-returnable," or similar language at the time of purchase; or
  • Products deemed by Intuitive Peptides™ to be unworthy of return.

7. HOW TO REQUEST ASSISTANCE

For questions or requests concerning an order, delivery issue, return, cancellation, replacement, refund, or credit, contact us promptly with your order number and a description of the issue:

Email: admin@intuitivepeptides.com

Phone: (949) 771-2041

We will review requests in good faith and respond as soon as reasonably practicable. We genuinely appreciate you and your dedication to healthcare.

8. CONTACT US

Intuitive Peptides, LLC

Mail: 4000 Barranca Parkway STE 250 PMB 2018, Irvine, CA 92604

Email: admin@intuitivepeptides.com

Phone: (949) 771-2041

Return Policy | Intuitive Peptides