SHIPPING POLICY

Effective Date: September 25, 2026 Last Updated: September 25, 2026

This Shipping Policy applies to orders placed through the website operated by Intuitive Peptides, LLC ("Intuitive Peptides™," "we," "us," or "our"). This Shipping Policy is incorporated into our Terms of Service. By placing an order, you agree to this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 3–6 business days after an order is placed and payment authorization is received. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Processing times are estimates, not guarantees. We may require additional time to review, verify, hold, or cancel an order for payment verification, fraud prevention, product availability, shipping-address verification, eligibility review, legal compliance, or other legitimate business reasons.

If we cannot ship your order within the time stated at checkout or, if no time is stated, within the time required by applicable law, we will contact you regarding the delay and, where required, seek your consent to the delay or provide a prompt refund for unshipped merchandise.

2. SHIPPING DESTINATIONS

We ship only to the verified institutional address associated with your account, within the United States.

The shipping address for every order must match the institutional address we verified when confirming your eligibility to purchase. We do not ship to a different address on a one-off basis. If your research-institution has relocated or you need to ship to an additional verified location, contact us at admin@intuitivepeptides.com to update and re-verify your address before placing an order. We may hold, delay, or cancel any order where the shipping address does not match the verified address on file.

We do not ship to P.O. boxes, mail-forwarding services, or freight-forwarding services under any circumstances.

We do not ship internationally unless we expressly approve the shipment in writing. We may decline or cancel an order if we cannot verify or deliver to the shipping address provided.

3. CARRIERS AND SHIPPING METHODS

We may use USPS, UPS, or other carriers to ship orders. Available delivery methods and estimated delivery windows, if any, will be displayed at checkout.

We reserve the right to select or change the carrier, fulfillment location, or service level as reasonably necessary to complete delivery, provided that any material change will not increase the amount you are charged without your consent.

4. PACKAGING

We do not offer discreet, unmarked, or unlabeled packaging. Shipments are packaged and labeled consistent with the nature of the product and applicable law.

You are responsible for promptly retrieving delivered packages and storing their contents in accordance with the storage conditions listed on the product label and Certificate of Analysis. We are not responsible for degradation or loss of product integrity caused by delayed retrieval after a package has been delivered.

5. SIGNATURE REQUIRED ON DELIVERY

All orders require an adult signature upon delivery. We do not authorize release of a package without a signature, and we do not permit delivery instructions that waive the signature requirement.

If a carrier is unable to obtain a signature after a reasonable delivery attempt, the package may be held for pickup, returned to us, or handled according to the carrier's standard procedure for undelivered signature-required packages. Additional shipping costs to reattempt or resend the order may apply, consistent with Section 10.

6. SHIPPING COSTS, TAXES, AND FEES

Applicable shipping charges, taxes, and any optional charges selected at checkout will be displayed before you submit payment.

You are responsible for all amounts disclosed at checkout. Shipping costs, delivery estimates, and available methods may vary based on destination, package size or weight, selected service level, and carrier availability.

7. DELIVERY ESTIMATES

Any processing, shipment, or delivery dates and timeframes are estimates only and are not guaranteed.

Actual delivery times may be affected by carrier operations, weather, holidays, seasonal volume, supply-chain disruptions, address issues, and events outside our reasonable control. We are not responsible for carrier delays or for delays caused by events outside our reasonable control.

8. EXPEDITED SHIPPING

If expedited shipping is offered, it applies to transit time after your order has been processed; it does not guarantee same-day or next-day order processing unless we expressly state otherwise at checkout.

Carrier delivery schedules may exclude weekends and holidays. For example, UPS Next Day Air typically does not deliver on Saturdays, Sundays, or holidays unless a Saturday-delivery service is specifically available and selected. Please review the estimated delivery information shown at checkout before placing an expedited order.

9. ORDER CHANGES AND CANCELLATIONS

Please review your order, shipping address, contact information, and selected shipping method carefully before submitting payment.

We may be unable to modify, exchange, reroute, or cancel an order after it has been submitted or sent for fulfillment. If you need assistance, contact us immediately at admin@intuitivepeptides.com or (949) 771-2041. We will try to assist where reasonably possible, but we cannot guarantee that a requested change or cancellation can be completed.

Returns, cancellations, and refunds are governed by our Refund and Returns Policy and applicable law.

10. ORDER TRACKING

When an order ships, we will send tracking information to the email address provided with the order, when tracking is available from the carrier.

Tracking information may take time to activate or update after a carrier receives the package. You are responsible for monitoring tracking updates, being available to sign for delivery, and contacting the carrier when appropriate.

11. TITLE AND RISK OF LOSS

Unless otherwise required by applicable law, title to and risk of loss for products pass to you when we deliver the package to the carrier for shipment.

Nothing in this section limits any non-waivable rights you may have under applicable law. We will work with you in good faith to address shipment issues consistent with this Shipping Policy, our Refund and Returns Policy, and applicable law.

12. INCORRECT, UNDELIVERABLE, OR REFUSED SHIPMENTS

You are responsible for providing an accurate and deliverable shipping address matching your verified research-institution address, and for ensuring someone is available to sign for delivery. We are not responsible for orders delivered to an incorrect address supplied by you or for delivery failures caused by the absence of an authorized signer.

If a shipment is returned, refused, held, or deemed undeliverable because of an incorrect or incomplete address, a failure to accept delivery, a failure to provide a signature, or another issue caused by you, we may charge additional shipping costs to resend the order. Any available refund may be reduced by actual shipping, handling, return-shipping, or other reasonable costs, except where prohibited by law.

13. LOST, STOLEN, OR DAMAGED SHIPMENTS

If you believe a package was lost, stolen, damaged in transit, or delivered incorrectly, contact us promptly at admin@intuitivepeptides.com or (949) 771-2041. Please include your order number, the shipping address, and a description of the issue.

We may ask you to provide photographs, carrier correspondence, or other information reasonably needed to investigate the claim. We may also ask you to submit a claim with the carrier or any shipping-protection provider, where applicable.

Any replacement, refund, credit, or other resolution will be evaluated based on the circumstances, available evidence, carrier information, any purchased shipping-protection terms, and applicable law. This section does not limit rights that cannot lawfully be waived.

14. OPTIONAL SHIPPING PROTECTION

If optional shipping protection is offered at checkout, the provider, coverage terms, exclusions, cost, and claims process will be presented at or before checkout.

Shipping protection is optional. If selected, it is governed by the provider's applicable terms and claims procedures. We do not represent that all shipments or circumstances are covered, and coverage is subject to the provider's terms.

15. CONTACT US

For questions about shipping or an order, contact:

Intuitive Peptides, LLC 4000 Barranca Pkwy Irvine, CA 92604

Email: admin@intuitivepeptides.com Phone: (949) 771-2041